Terms & Conditions:
Flash Photography Studios Ltd: is a trading name here as referred to as Flash Photography Studios Ltd of 4a Worcester Road, Bromsgrove, B61 7AE.
Client: For the purpose of this agreement, the term Client is anybody buying, hiring and renting services from Flash Photography Studios Ltd.
Images: Photographs, digital/prints, video, post and final production produced by Flash Photography Studios Ltd.
Kit: Any item, space or product belonging to or rented by Flash Photography Studios Ltd.
Words in the singular include the plural and those in the plural include the singular, and references to masculine words include the feminine.
i. Prices are quoted in pounds sterling and are exclusive of VAT where applicable VAT (IF applicable will be charged at the standard UK rate).
ii. All prices quoted and used on promotional material may be increased by Flash Photography Studios Ltd without prior notice. Notice will be provided to confirmed Client bookings, or if any alteration to the specification or the services is made at the request of the Client to the extent that such alteration would have given rise to an increase in the quoted contract price had it been allowed for.
2. Delivery & Payment Policy:
2.1 Sessions with Flash Photography Studios Ltd:
i. Clients pay in full for the sitting fee when booking this service (excluding parties).
ii. Photo parties pay a reservation fee of 50% when booking. The 50% outstanding balance is required on the day of the photo shoot, before it commences. Photo parties also adhere to the rules set out in the Birthday Photoshoot Party Terms and Conditions that apply.
iii. The photographs are selected and paid for by the Client on an agreed viewing day (by appointment only) , normally within 14-21 days after the session*.
iv. We treat each sale on an individual basis and the Client will be notified at the point of sale as to an estimated delivery time following the viewing . We endeavour to keep to a tight schedule making a quick turn-around time. If the Client orders a product that is produced outside of the studio then the average timeframe for receiving the product is approximately 14-21 days.
v. The method of delivery will be either by post (at additional cost), or by collection from the studio, once Flash Photography Studios Ltd have notified the client its ready for collection.
vi. Flash Photography Studios Ltd accept payments by credit/debit card, or cash. Please be aware we add 2.50% on all card payments.
2.2 Studio Hire:
i. Clients wishing to hire the studio are permitted to pay a non-refundable deposit of 50% (fifty percent) to secure the booking for this service. The outstanding balance is payable on the day.
3 Cancellation & Refund Terms:
i. Flash Photography Studios Ltd reserves the right to cancel a booking if the Client is not punctual and/or they have not adhered to health and safety instructions and/or if they are at fault for damaging equipment or furniture and/or fixtures and fitting within the studio . The Client may be liable to Flash Photography Studios Ltd for the full cost of the session plus damages and loss of earnings.
Studio Hire: *All cancellations received within 48 hours (2 days) prior to studio hire must be paid in full.
*Cancellations received within 72 hours (3 days) prior to studio hire is required to pay the 50% non-refundable deposit.
*Cancellations received prior to 72 hours (4+ days) of studio hire can utilise the 50% non-refundable deposit against another booking made within 28 days of original hire.
Events: *All cancellations received within 10 days of event must be paid in full.
*All cancellations received prior to 10 days of event is required to pay the 50% non-refundable deposit & can use the other 50% on future events booked within 28 days of original event.
3.1 Photo Sessions:
i. Clients are permitted to cancel a photo booking up until 48 hours prior to the allocated date. Cancelling within 48hrs notice will incur a cancellation fee of £25.00
ii. Clients may cancel or re-arrange a photo party up until 1 week (7 days) of the allocated date, cancelling thereafter an agreed fee of the clients deposit will be refunded to the customer at the owners discretion.
iii. Flash Photography Studios Ltd own copyrights on the photographs from all sessions (see Prints, Copyright and Display for further details).
3.2 Online Photograph Sales and delivery of products produced outside of Flash Photography Studios Ltd or products produced in house that required extra post production time:
i. The Client is required to adhere to Flash Photography Studios Ltd policies where applicable. If the Client is unhappy with a product, or the service provided, then the Client should contact Flash Photography Studios Ltd with the complaint as soon as possible. Flash Photography Studios Ltd will manage the complaint on an individual basis that will not affect the Client's statutory rights. Flash Photography Studios Ltd will determine and authorise refunds on this basis and any refund issued will be returned to the Client in a timely manner. The refund mechanism will be discussed and agreed between the Client and Flash Photography Studios Ltd but generally the refund will reach the Client via the mechanism the Client used initially. Flash Photography Studios Ltd will not be liable for any claims for consequential loses howsoever caused.
3.3 Studio Hire:
i. If the Client is unhappy with the service provided or is unable to use space or kit that was booked because it failed due to fault by Flash Photography Studios Ltd then the Client should contact Flash Photography Studios Ltd with the complaint as soon as possible. Flash Photography Studios Ltd will manage the complaint on an individual basis that will not affect the Client's statutory rights. Flash Photography Studios Ltd will determine and authorise refunds on this basis and any refund issued will be returned to the Client in a timely manner. The refund mechanism will be discussed and agreed between the Client and Flash Photography Studios Ltd but generally the refund will reach the Client via the mechanism the Client used initially.
ii. In the event of part or total Flash Photography Studios Ltd failure Flash Photography Studios Ltd's liability will only extend to a part or total refund of all monies paid for studio and editing systems hire services. Flash Photography Studios Ltd will not be liable for any claims for consequential loses howsoever caused.
i. Vouchers are valid until the date shown on the front of the voucher.
ii. All vouchers are only applicable to the offer shown, and Cannot be used in conjunction with ANY other offer or voucher from any source.
iii. Vouchers ARE not transferable or usable after the date as shown.
iv. Dates and times available for your photography session are booked on a first come first served basis. At the time of booking your session, you will be asked to pay the required booking fee, which MUST be paid by Debit/Credit card or cash at time of booking.
v. The voucher may not be used in conjunction with any other discount or offer; it is not redeemable for cash or goods and may only be used as described, and only one voucher per photo session, per session applies.
vi. The voucher may not be used to purchase photographs from a previous studio session.
vii. All other general Terms and Conditions apply.
5. Prints, Copyright and Display:
i. The photographs, digital negatives, prints, edits and post production produced by Flash Photography Studios Ltd are protected by Copyright Law (all rights reserved) and may not be reproduced in any manner without Flash Photography Studios Ltd's explicit written permission. Images supplied on any of Flash Photography Studios Ltd's special CDR's offers are excluded from this clause although Flash Photography Studios Ltd requests that any images published are acknowledge as to have been taken by Flash Photography Studios Ltd.
ii. The Client agrees that Flash Photography Studios Ltd may display any of the images taken during the session for their promotional activities (i.e. website/leaflets) providing that the images used are used lawfully and without damage to the Client.
iii. Images placed in password protected galleries within the website are not available to the general public in the normal course of events. It is however impossible to prevent determined persons from accessing these galleries.
i. Flash Photography Studios Ltd is committed to preserving your privacy. Any information that we hold is, subject to these terms, processed and kept securely in accordance with the Data Protection Act 1998. We employ security measures to protect any information that we hold about you from access by unauthorised persons, unlawful processing, accidental loss destruction and damage. We only keep the information for a reasonable period or as long as the law requires and we do not store any financial details about you.
ii. Your data may be used by Flash Photography Studios Ltd to advise you of products, services and special promotions and passed to its group, affiliated companies, agents, studios and sub-contractors for research and analysis purposes. We may contact you by post, telephone, SMS text or email.
7. Protection Policy:
i. Flash Photography Studios Ltd aims to recruit people into position of trust and adhere to protecting children and vulnerable adults policies. All of Flash Photography Studios Ltd photographers have an enhanced CRB check before they are employed.
8. Health & Safety Policy:
i. Flash Photography Studios Ltd take every reasonable effort to ensure the premises and equipment is deemed as suitable and safe for all users at all times.
ii. The Client is fully responsible for their own action, and responsible for the children they are in the accompany of, and any damages or breakages to the property that incur as a result of the Clients action shall be the responsibility of the Client to pay or rectify as agreed with Flash Photography Studios Ltd.
iii. Flash Photography Studios Ltd do not take any responsibility for any loss or damage to any personal belongings within or outside the studio. Flash Photography Studios Ltd's photography sessions can involve some physical activity, which is undertaken at your own risk.
iv. By completing Flash Photography Studios Ltd disclaimer form the Client declares that they are over 18years and deemed healthy to participate in a photo shoot, Flash Photography Studios Ltd take no responsible action for any outcome as a result of any false information provided, or withheld from Flash Photography Studios Ltd.
v. Flash Photography Studios Ltd request that all Clients advise Flash Photography Studios Ltd of any special or medical requirements that may be needed to make the Clients experience at Flash Photography Studios Ltd more comfortable and accessible.
vi. We forbid the use of ANY DRINKS within the studio photography areas
9.Customer Service Contact Information:
i. All queries and complaints should be logged initially with Flash Photography Studios Ltd (please see our return/refund policy above). Query and complaint escalations may be passed to and dealt with by Head Office (Flash Photography Studios Ltd). Financial processes such as paying Flash Photography Studios Ltd, credit issue and refunding are dealt with by Flash Photography Studios Ltd at 4a Worcester Road, Bromsgrove, B61 7AE.